Refund & Exchange Policy — Pearls by Mangatrai

24-Hour Return Policy

• Request window: You must raise a return request within 24 hours of delivery — via Phone, Email, or WhatsApp. Once logged within this window, your request is approved even if we haven't replied the same day.
• Pickup or self-return: After approval, our team confirms whether we pick up the product (collected within 2 working days, delivered to us within 2 weeks) or you self-return it. This choice affects your refund amount (see below).
  • If we arrange pickup: 10% of the order value or ₹250, whichever is higher, is deducted from your refund to cover our shipping cost.
  • If you self-return: No such deduction applies, since you're already covering the shipping cost.
• Full refund conditions: 100% refund if the product is unused, not personalized, and returned in original condition with tag, certificate, and invoice — only for orders above ₹1,000.
• Orders ≤ ₹1,000: Not eligible for return.
• Refused-at-delivery orders: 10% cancellation fee + shipping cost is deducted before the refund is credited.
• Refund timeline: Processed within 7–10 working days of the shipment reaching our warehouse.

15-Day Exchange Policy

• Request window: Raise an exchange request within 15 days of delivery.
• Exchange value: 100% of the amount actually paid. If a coupon/discount code was used, the exchange amount is reduced by that value.
  • The new product must be priced at the same amount or higher — no downgrading to a cheaper item.
  • New product costs more → pay the difference.
• Required with the product: Original certificate, tag, and a copy of the invoice.
• Orders ≤ ₹1,000: Not eligible for exchange.
• Exchange can also be completed in person at our outlets.

Why we handle transport costs this way

• Pickup returns (orders > ₹1,000): We arrange and pay for the pickup courier, so a deduction of 10% of order value or ₹250 (whichever is higher) covers that cost.
• Self-returns: You choose the courier, so we can't guarantee the shipment reaches us — which is why we don't deduct anything, since you're already bearing that cost. Share tracking details once dispatched so we can follow up.
  • Ship to: Mangatrai Pearls & Jewellery, Opp. Liberty Petrol Pump, Basheer Bagh, Hyderabad, Telangana 500004
• Refused-at-delivery orders: We've already paid for both forward and return freight on these, so the 10% cancellation fee plus shipping cost is deducted from your refund to recover that cost.
• Orders ≤ ₹1,000: Return/exchange shipping costs are disproportionate to the order value, so these orders sit outside both policies.

How do I return the product to you?

Call our Customer Care team at +91 91000 09220 or email sales@pearlsbymangatrai.com to process your return.

Customer Care

Drop us a message any time at sales@pearlsbymangatrai.com or call +91 91000 09220, 11 AM – 7 PM.