Return and Cancellation policy

15 day money back policy

We allow you time to inspect your jewellery for perfection and in case you wish to return it for some reason, we will take it back and refund the entire amount, if the return is within 15 days of the shipping date – no questions asked. Yes, we keep it that simple! However, we only accept products that are unused, not personalized and intact in its original condition along with the tag, certificate and invoice.

Orders which are refused at delivery attracts 10% cancellation fee & shipping cost of Rs.100 before refund amount is credited.

The refund process will be initiated within 7 to 10 working days once we received the shipment at our warehouse.

15 day exchange policy

Any product that is unused, not personalized and intact in its original condition can be sent back to us within 15 days and you can buy a new product in its place. You will receive complimentary return shipping for all products within the 15-day exchange policy.

The exchange amount will be 100% of actual amount paid. In case a coupon, or discount code was used while purchase, the exchange amount will be reduced by the equivalent amount of the coupon. In case the exchange value is higher than the amount already paid, customer will have to pay the additional amount. If the exchange value is lesser than the amount already paid, the balance amount will be paid via bank transfer.

The exchange can also be done at our outlets.

The product needs to be returned along with the original certificate, tag and a copy of the invoice.

Should I pay to ship the product back to you?

We are happy to offer FREE Return Shipping. This means we will refund your shipping charges for products that are within the 15-day money back policy.

How do I return the product to you?

Call our Customer Care team at +91 91000 09220 or drop us an email at  sales@pearlsbymangatrai.com  to process your return.

Customer Care

If you have any additional queries, we are just an email or phone call away!

Drop in a message any time at sales@pearlsbymangatrai.com or call us at +91 91000 09220 from 11 AM to 8 PM.